A NEW BUSINESS MODEL!!!!

I hear several companies talking about years of experience do this or doing that... But tell me this would, you rather have someone with years of bad experience or someone who figured out the right way to do things. People that saw other people make mistakes, then figured out how, NOT TO HAVE THOSE MISTAKES. and how to really do things right!!! and pay good people to work for you!!. Truly make your customers happy all the time!!!. I guess I am old fashion, but I When I shake someone’s hand and I preform to there expectations. IS THIS A CRAZY NEW BUSINESS MODEL??? my partners and I have been on roofs in Oklahoma for over 50 years. We have seen it all, The good the bad and the ugly....We do Great! and meet your expectations and do not stop until you are happy.....That should be your business model.